Head of Engineering Feb 2018 - Mar 2019

• Drive the formulation of the Product and Technology Roadmap based on the Strategic IT Plan with the Management and formulated the IT Budget for 2018 based on the projected expenditure to execute the roadmap.

• Modernise the Software development framework and conversion of the backend stack and Architecture from a monolithic to a Microservices architecture.

• Migrated Infrastructure to utilise full suite of AWS services from the support of data generated from iOT devices and pushing the data to the Ethereum blockchain and Smartcontracts to support Peer to Peer trading of Energy, to the implementation of a data lake to support analytics and big data.

• Implementation of Agile development practices, and the adoption of Continuous Integration/Continuous Deployment using Jenkins and containers.

• Formulated the Org structure of the IT Department and hired the various critical talents to execute the IT Initiatives.

Chief Technical Officer May 2015 - Feb 2018

• Enhanced the Business competitiveness of GlobalRoam’s core Businesses in OTT, API and Wholesale Voice Services through Technology innovation. Spearheaded various Technology initiatives that differentiate GlobalRoam’s products and offerings, such as the optimization of Quality of Experience to our end users through the implementation of modern voice codecs, Infrastructure and connectivity enhancements, and the adoption and implementation of GlobalRoam’s hybrid Cloud tapping on Microsoft Azure and Microsoft Hyper-V and the adoption of best of class voice solutions such as Cataleya’s Orchid One solution. This allowed GlobalRoam to differentiate its offering, and empowered the Business with core capabilities to scale up and ramp up capacity quickly and securely.

Press release can be found here: http://www.globalroam.com/2017/07/07/cataleya

• Increased the efficiencies and productivity of the Organisation by Agile enabling the Organization through the adoption and implementation of Agile concepts and processes.

• Enhanced the ability of Business to innovate, improve our speed to Market and adapt to Strategic changes by driving the Strategic IT plan and Technology roadmap. This involved changes in structure, the Team cultural of the IT Department in China(Chengdu) and Singapore, realignment of the IT Department with Business, prioritization of various IT opportunities based on the GlobalRoam’s vision and mission the enhancing the quality of our delivery as well as utilising big data for quantifying the outcome of core Business decisions.

• Managed the reorganization of the cross cultural Team of 60 in China(Chengdu) and Singapore, into various Technology departments such as Software Engineering, Quality Assurance, Systems Network, Technology Analysis, Program Management

• Modernised the Product and development methodologies leading to increased productivity by introducing Companywide best Processes and practices from Product to Project to Support such as Agile development and Test driven development

• Revamped and modernized GlobalRoam’s infrastructure to ensure optimized user experience by ensuring high availability, scalability and improved connectivity of Servers, Network using Microsoft Hyper Virtualisation technologies to support our Private Cloud initiative as well Hyper-V containers to support Continuous Integration. Improved our Global IP connectivity through IP transit to enhance our Global competitiveness.

• Improved the cybersecurity of our offering through the adoption and implementation of modern concepts in terms of software development, processes and through the implementation of hardware solutions that enhanced our ability to prevent, detect and minimize security incidents.

• Revamped and modernized Software Architecture Stack a traditional Monolithic architecture into Microservices through implementation of API Gateways and new software development framework

• Realigned the IT Department and set new KPIs and performance measurements matrices leading to improved focus, engagement and igniting passion and commitment

IT Director May 2014 - Apr 2015

• Spearheaded the Strategic initiative to increase revenue and streamline operational efficiencies from our Cloud Hosting line of Business through increasing scalability through modernization of our Cloud infrastructure and platform and the implementation of an end to end E-commerce solution with integration to CRM, Cloud Provisioning and to backend billing systems.

• Formulated the Strategic IT Technology roadmap with close collaboration with various Business leaders

• Conceptualised and executed various process reengineering and automation initiatives leading to better Customer engagement and increased operational efficiency.

• Revamped our Software Development approach from using the traditional Software Development Lifecycle to Agile Development.

• Function as the Product Manager to identify new technologies and product roadmap

Technical Director May 2011 - May 2014

• Spearheaded the vision and the implementation of the Consultancy, Support and Project Management and Oracle team which empowered Solveso to take on large scale and global projects successfully.

• Spearheaded the Sales/Pre-sales and Technical initiative to embark Solveso into its new line of Business, the Oracle Fusion Cloud in the CRM space

• Spearheaded various HR and technical initiatives to motivate the team and keep them productive and happy,

• Project Director for the Singtel Knowledge Management Project, a corporate wide initiative that empowers Contact Center Officers, Sales and Marketing staff to author and search for relevant information to improve overall customer experience.

Head of Product Sep 2009 - May 2011

 Head of Product Development, providing product and Technology leadership i.e New Mobile platform, Analytics

 Drive the Technology Architectural changes to support the rapid growth of the website i.e Cloud, Service Oriented Architecture

 Conceptualize, Implement and revamp the development process and driving the adoption of Scrum and Agile development process to achieve rapid development

Vice President of Development Dec 2008 - Aug 2009

As the VP of Technology, I was the leader driving the modernization of Palvision’s offerings through IP Convergence. The multiple supporting roles that I played was that of a project manager, presales head as well as head of operations, ensuring daily operational issues are reviewed and resolved. I spearheaded the initiative to ensure the relevancy of Palvision’s offerings as the Technology leader through creation of new Products and solutions based on IP i.e IPTV, IPVOD, High Speed Internet Access. 

Telecommunications Team Unit Head May 2007 - Dec 2007

 Project Manager for Global IP Tel and GIC’s Global One-Card Rollout, Inhouse IT Applications and Governance Expert

 Driver for the formulation of GIC’s Global Voice Strategy

Lead Applications Developer Sep 2005 - May 2007

 Lead Applications Developer, managing the Applications Team comprising of four software developers

 Developed the first turn key application gateway for the Nortel IP phone

 Developed Cisco IP Phone Applications

 Developed customized call centre reports for Singapore Land Authority, ST Electronics, Singapore Power and United Premas

Quality Assurance Manager May 2005 - Aug 2005

 Development of Quality Assurance Processes for Nokia China

Software Engineer Jul 2004 - May 2005

 Development of Customised Web Configuration Application for Nex-G Pte Ltd

 Development of Customised Tracking system for Nex-G Pte Ltd

 Development of Central Management Application for Nex-G Pte Ltd

Consultant Nov 2002 - Jul 2004

 Development of Abecha’s E-Procurement solution (buyingclub.abecha.com) and customizing it for Tuasoffice Pte Ltd

 Development of an E-Auction Engine (activepricing.abecha.com)

 Development of Singapore’s first tender alerting engine (www.businessalert.com.sg)

Internet Engineer Feb 2000 - Apr 2001

 Implementation of the content Management System system in CNET Taiwan and CNET Singapore.

 Technical management

- Responsible for the technical management of CNET Singapore systems.

 Site design and development

- Developed 17play.com website (gaming/voice-chatting).

- Responsible for overall site design web architecture of all website servers (Linux Sun Solaris).

 Website Enhancements

- Responsible for day-to-day maintenance of Singapore Cnet website. http://Singapore.CNET.com

Graduate Diploma in Systems Analysis (Information Technology) Jan 2001 - Jan 2002

B.Eng (Mechanical Engineering) Jan 1994 - Jan 1999