Summary
Passionate supply chain professional with 10+ years experience, advocating adding value to both employer and network of customers through innovative solutions especially among pharmaceutical, semiconductor and retail customers.
Highly seasoned in a broad range of competencies from planning, pricing to operations within the supply chain space.
Featured Skills
Work Experience
Country Pricing and Tradelane Manager May 2019 - Present
Panalpina World Transport SingaporeA catalyst that is eager to colloborate with Sales Division to develop business opportunites and accelerate conversions.
Drive busines development through competitive pricing in enquiries and tenders.
Being an ambassador of Panalpinas key strengths in our established trade lanes in Air Freight.
Develop a comprehensive data illustration tool in assisting key stakeholders to keep abreast with the business.
Key Account Manager May 2015 - Apr 2019
Schenker Singapore Pte Ltd SingaporeLead a team of 8 account management and customer service staff to support semiconductor key accounts for airfreight imports/exports
Successful restructuring of the entire department that boosted team morale towards more optimal performance
Consistent coaching for the Account Executives to hone their abilities in managing air freight operations
Driving new business implementation across 6 different departments (including billing, freight planners and warehouse) to ensure smooth service provider transition for our customers
High engagement and collaboration with APAC Account Management and Operations teams, not limiting to procurement, vendor and customer service in order to:
Establish seamless end-to-end solutions for key accounts
Discover potential trade lane developments
Solve long-standing problems implicating the customer’s supply chain
Rigorously challenge existing processes to uphold best value and service rendered to the customer
Conduct investigation and root cause analysis on service lapses, ensuring formulation of robust corrective actions
Formulate and present practical yet sustainable solutions based on customers’ pain points during sales visits
Close observation of airlines developments and key economic events that may impact local supply chain scene to generate business opportunities
Duty Manager (Cargo) Jul 2011 - Apr 2015
Singapore Airlines SingaporeCoordinate information between our stakeholders and service providers to ensure the smooth running of the Singapore hub.
Extensively review service failures and tighten corrective action plans with our service providers
Perform root cause analysis of cargo mishandling, operational process improvement, while ensuring the safety of the workers and the integrity of the cargo.
Work hand in hand with the back room operations staff ensure promises made to our freight customers are not compromised.
Education
Chemical and Biomolecular Engineering (Chemical Engineering) Jul 2007 - Jun 2011
Nanyang Technological University SingaporeOther Skills
Q&A with mun pun chan
What excites you about the industry you are in?
That it is never seen but ever so important. We are the Men/Women in black so that everything you see in your world is so accessible and convenient. We put out the fires before you can smell the smoke.
The only time when we are probably noticed, is probably a piece of bad news in the front lines. Thousands wait in line as XXX smart phones are delayed due to disruptions in supply chains
Nobody praises us when things are going well. But connecting the world with our solutions have always been our greatest job satisfaction.- Upvote | 0
- Posted 4 years ago
- Comment
What did you do to make yourself marketable?
The truth is, it is never about yourself. Be true to yourself, play honest, be diligent, always work in a team no matter unlikable the situation is. Management always notice budding employees and seek them out for development.
- Upvote | 0
- Posted 4 years ago
- Comment
What experience did you find most invaluable in your career so far?
The failures that i made in the corporate world and the recovery that follows are the most important parts of my career. No one is infallable and the lessons i learnt from making those mistakes prove to be the greatest asset in my toolbox today.
- Upvote | 0
- Posted 4 years ago
- Comment
How would you describe your career in one sentence?
