Srividya Vidyasagar
Computer Engineering
College of Computing and Data Science
Summary
In Standard Chartered Bank (SCB), Vidya leads the strategy for the Site Reliability Engineering (SRE) transformation for the Consumer, Private and Business Banking (CPBB) group. She also leads the communication and execution strategy for the Engineering COE. Vidya has also joined the wider SRE Communities Of Practice leadership that helps in establishing standards and best practices across the Technology Innovation groups across SCB.
In JP Morgan, Vidya led the Platform Services Technical Solution Engineering (TSE) team in APAC. The TSE team works with partners, customers and service providers to ensure that the platforms are supported seamlessly. Vidya owned the global strategy, roadmap and development of tools that will enhance the end-to-end customer experience for products owned by Platform Services. Vidya was also the head of Operations Performance Management to drive data driven metrics and decision making globally across all the client services teams.
Vidya has an excellent track record of building diverse and strong technical teams. She instills a culture of continuous improvement fostered by open dialogue, trust and teamwork. Vidya has been successful in running large organizations with responsibilities spanning across multiple lines of business and critical applications. Vidya has a high level of operational discipline that is the essence of achieving operational excellence. She is a SME in database technologies, cloud platform and is a certified Large-Scale Scrum (LeSS) Practitioner.
Featured Skills
Work Experience
Head - SRE TRANSFORMATION May 2021 - Present
Standard Chartered Bank SingaporeVidya leads the SRE transformation strategy and execution for Consumer, Private Business Banking (CPBB). Vidya oversees creating and rolling out the strategy for the Engineering Excellence team. Vidya manages the training and education plan. Vidya is a part of the Standard Chartered SRE Communities of Practice leadership.
Key Achievements – In less than two months of her joining the team, Vidya successfully managed to create the strategy, identify the frontrunners and start the rollout plan for CPBB. She received commendations on the rollout strategy that has been gamified to get a better take up. Vidya also managed to create a strong presence of CPBB in the wider SRE community in Standard Chartered Bank.
Executive Director Aug 2014 - May 2021
JP Morgan Chase SingaporeVidya led a team that supports JPMorgan’s platform services offerings. TSE focuses on building products to resolve support issues strategically, working directly both with the customers and feature teams in addition to triaging and resolving critical production impacting issues. She is also responsible for automating service metrics, optimizing the service desk process and creating ai based bots and virtual assistant to further augment the work being done by the team thereby improving the customer touchpoints.
Key Achievements – Developed strong relationships across geographically dispersed teams by promoting collaboration and trust amongst team members which in turn led to developing a strong culture of learning and engagement. We could consistently deliver of all our objectives and key results as planned.
REGIONAL SERVICE EXCUTIVE (APAC) – GLOBAL DATABASE OPERATIONS
Vidya was accountable during the APAC day for the operational support of all databases in JPMorgan across platforms. She played a critical role in a global overhaul of shift patterns, support structure and services across a team with over 400 people based out of 10 locations.
Key Achievements – Drove cost reduction by optimizing infrastructure optimization with a multi year plan for continuous improvement and by renegotiating vendor support contracts. She also led the team to complete multiple successful audits with satisfactory ratings.
Education
Bachelor of Engineering (Computer Engineering) Aug 1995 - May 1999
MGM College of Engineering Technology, Mumbai University IndiaSpecialization – Computer Science
Majors – Artificial Intelligence and Microcomputer Structure and Design
Other Skills
Q&A with Srividya Vidyasagar
What was the most significant event that made you the way you are now?
Participating in sports at a very young age has made me the way i am. I am a good team player, very disciplined, work hard. I accept failure with a smile to go back to work on it and come back stronger.
- Upvote | 0
- Posted 3 years ago
- Comment
What are some mistakes that you have made in your career? How did you deal with it and what have you learned from them?
I have made a lot of mistakes in my life (and career) and can fill pages and pages of it. The common thing about the failures has been, how much insights i could get on how to do things and more importantly how not to do some things :)
Maybe something for a longer discussion.
- Upvote | 0
- Posted 3 years ago
- Comment
What excites you about the industry you are in?
This is my first role in consumer banking and what excites me is that this is an industry that touches everyone. This also means that we can have a wider impact and reach a lot more people and make a difference. The fact that the way we do our work is changing lives - makes me feel very grateful and responsible.
- Upvote | 0
- Posted 3 years ago
- Comment
How would you describe yourself in one sentence?
