Wei Feng Hiew
Information Eng And Media
School of Electrical & Electronic Engineering
Summary
Hi, my name is Wei Feng, and Im currently a Year 2 IEM student at NTU. As an aspiring multimedia engineer, I blend my expertise in photography and videography to deliver visually compelling projects that drive results. With a proven track record of increasing clients revenue by 20%, I am dedicated to crafting innovative media solutions that not only tell stories but also enhance brand performance. My goal is to continually push creative boundaries while ensuring that every project meets its strategic and financial objectives.
Featured Skills
Work Experience
Customer Support Director Apr 2024 - Present
JointAndJoyCo Pte Ltd SingaporeIncreased company sales by 40% since the beginning of tenure through strategic enhancements in customer support practices, including the implementation of effective resolution protocols and personalized service approaches.
Engaged in weekly management meetings to deliver in-depth statistical analysis of customer feedback and chargeback trends, enabling strategic decision-making and driving ongoing enhancements in customer service initiatives.
Gathered actionable insights on customer concerns through detailed analysis, leading to a 10% increase in customer retention rate while ensuring high levels of customer satisfaction.
Freelance Photographer Aug 2023 - Present
- SingaporeCreated visually stunning images for a product photoshoot, played a key role in boosting revenue and sales by 40% through compelling visual marketing and improved product presentation.
Directed and shot a variety of short films tailored to the target audience, boosting engagement and interest and resulting in a 30% increase in event participation rates.
Invited to capture high-quality event photos for various events with 100+ participants, with the images used for social media and professional promotional purposes, leading to enhanced engagement and visibility for each event.
Education
Other Skills
Q&A with Wei Feng Hiew
Wei Feng does not have any followers yet. Be the first to follow!
