Daren Lee
Alumni
Others
Summary
I simplify, I modify, I improve, I beautify. Efficiency and Agile Advocator and Educator. Business Analysis and Strategy. Project and IT Management. Process Improvements. Creative Innovator. Problem Solver.
Featured Skills
Work Experience
Senior Implementation and Data Processing Manager Aug 2015 - Present
Lufthansa AirPlus ServiceKarten GmbH Singapore• Handling technical implementations of partners to ensure connectivity to internal systems in APAC region – specified data formats, API calls etc
• Handling technical implementations of back office systems and providers to ensure connectivity to internal systems in APAC region (and worldwide) – specified data formats, API calls etc
• Providing different solutions and assisting partners in the technical integration to internal systems
• Requesting firewall clearances to whitelist partners static WAN IP addresses
• Troubleshooting SFTP issues on the connectivity to internal system
• Providing trainings to external partners and internal interfaces onsite and via desktop sharing applications
• Daily operations of mailbox queries on data submissions, data inconsistencies, missing data/transactions/payments etc
• Drawing monthly reports on data quality and providing analysis
• Identifying causes of missing and bad data quality, and resolving these issues through coordination with the external partners and internal interfaces
• Liaising with GDS-es, Back Office Providers and UATP for better cooperation and troubleshooting
• Utilizing UATP Data Tools On Demand to verify transactions, troubleshooting and perform analysis
• Refining and re-defining processes and workflows to be more effective and efficient
• Involved in various projects and system enhancements :
o VAT China
o GST Malaysia
o WithHolding Tax Thailand
o Consumption Tax Japan / Japan Localization Project
o Merchant File Authorization
SERVICE DESK AGENT Jun 2013 - Aug 2015
Lufthansa AirPlus ServiceKarten GmbH Singapore• Handling first and second level IT support for the whole company, focusing on APAC offices
• Gained hands-on experience and troubleshooting skills in regional on-site support for the various offices worldwide
• Gained knowledge on business continuity
• Gained hands-on experience in DeskCenter administration (ie. Inventory and management of hardwares, deploying of softwares to clients etc)
• Gained McAfee ePolicy Orchestrator administration skills (ie recovery of passwords, managing users and clients etc)
• Involved with projects for the APAC Regional Offices (ie. Network Segmentation Project, Windows 7 Rollout Project)
• Assisted in support for Network Segmentation Project to adhere to (Payment Card Industry (PCI) requirements in the Regional Offices (ie. assisted in settings up the hardwares and connections, including troubleshooting for all applications and printers etc)
• Planned and handled Windows 7 Rollout Project for APAC Regional Offices (Singapore and Australia) with office network and with home office vpn network
• Provide support and troubleshooting on Siemens OpenScape server and clients
• Troubleshooting and resolving issues on clients’ servers, PC/laptops remotely with Remote Desktop Applications, ie. UltraVNC, Microsoft Remote Assistance, TeamViewer)
Systems Engineer Aug 2007 - May 2013
Systems Design Pte Ltd Singapore• Gained hands-on experience and troubleshooting skills in Server administration (ie. Active Directory users and permissions, Group Policies, backup tapes softwares etc)
• Gained knowledge in managing Emails in Microsoft Exchange with Active Directory users, POP3 connector, Linux, and Email filtering software (ie. Sophos PureMessage)
• Gained Anti-virus administrative management skills (ie. Sophos, Symantec, McAfee etc) and cleaning up of virus, spywares, adwares and Trojans.
• Gained knowledge on redundancy and disaster recovery
• Gained hands-on experience in configurations of firewalls (ie. SnapGear, Soho, Cyberguard, Sonicwall)
• Assisted in support for software dongles and hardware keys in both Shell and API (ie. VB, C++, .NET etc) protection methods (ie. Safenet Sentinel SuperPro, UltraPro and MicroDog)
• Troubleshooting and resolving issues on clients’ servers, PC/laptops remotely with Remote Desktop Applications, ie. PC Anywhere, LogMeIn, TeamViewer, Dyndns. MSRA)
• Assisted in simple configurations of 3Com and Cisco routers and switches
• Learnt about the operations of POS machines and their respective softwares with NETS and Credit Card machines
• Done simple configuration and management of printers (ie. Fuji Xerox, Canon, Ricoh, OKI)
• Done simple SQL programming and database administration with in-house accounting software (RATS)
• Supported clients on installation and troubleshooting on their ERP systems, ie SAP, ACCPAC.
• Liasing between external vendors (ie. Singtel, StarHub, Fujitsu, Wincor, Abacus, Gallileo, Amadeus, Travel Agents) and client’s in-house IT administrators for job-related issues
Managing Director Aug 2006 - May 2007
Excellence Internet Gaming Pte Ltd Singapore• Gained entrepreneur experience in starting and setting up all the 3 shops (ie. overlooking the renovation, liasing with the vendors etc)
• Gained management skills and experience in overlooking the operations of all 3 shops (ie. recruitment, training and scheduling of staff etc)
• Basic book-keeping
• Inventory and Licenses Management
• Maintaining, troubleshooting and fixing all 218 computers (hardware: PC, router, cctv etc; software: Windows XP, cybercafé software, database administration etc)
• Making sure the Local Area Network is always up, with a fast connection
• Setup the ADSL modem router with port forwarding for CCTV internet remote viewing from anywhere
Logistics Administrative Coordinator Dec 2005 - May 2006
Riche Monde Pte Ltd Singapore• Doing payments of Customs duties via “TRADENET”
• Using EXCEL to do costing and calculations before payment of Customs duties
• Handling shipping documents and assisted in allocation/reallocation of the shipments of cargoes in the warehouse
• Archiving, stock-taking for housekeeping and for events management
Software Developer (Industrial Attachment) Jul 2004 - Dec 2004
Defence Science Technology Agency Singapore• Helped in updating and troubleshooting the Local Area Network
• Assisted in a software development project with Microsoft SharePoint and ASP.NET (ie. using search engines API to do data mining to return the most relevant results and saving into personal SharePoint Portal site etc)
Education
Bachelor Of Engineering In Computer Engineering (Computer Engineering) Jul 1999
Nanyang Technological University SingaporeGCE A Levels (Math) Jan 1995 - Dec 1996
Nanyang Junior College SingaporeOther Skills
Careers Daren favourited
Daren Lee's Skill Profile
Senior Implementation and Data Processing Manager @ Lufthansa AirPlus ServiceKarten GmbH
When I was working at Lufthansa AirPlus ServiceKarten GmbH (Aug 2015 - Present), I demonstrated the Certification of Completion in Project Management Professional 2016 by New Horizons Computer Learning Centre of Singapore skill when I was responsible for technical implemenations. To tackle this challenge, I proactively provide tools and precise validation reports. As a result, I managed to complete smooth integration and implemented a new merchant onboard.
Q&A with Daren Lee
How would you describe your career in one sentence?
How do you effectively manage your work?
Self and time management. In-depth knowledge of what you are doing will allow you to find your own shortcuts and best methods to be efficient.
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- Posted 4 years ago
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What did you do to make yourself marketable?
To take on tasks outside of my role and to add value to my current tasks.
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- Posted 4 years ago
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What are some personal projects or ideas you have worked on or are working on now?
