Ding Yang Chua
Business
Nanyang Business School
Summary
Aspire to be a great leader and mentor. Great interest towards personal development and growth
Featured Skills
Work Experience
Business Compliance Service manager Sep 2019 - Present
OCBC Bank SingaporeI worked in a Business Compliance Unit under the Global Corporate Banking Division, Enterprise Banking, Emerging Market Business. I am in the team that handle the AML / CFT risk management of the banks portfolio in emerging markets segment. My role is to assess customers accounts on potential compliance risk (Money Laundering, Terrorist Financing, Corruption Bribery, Tax risk etc) based on triggering events.
Project champion for Robotic Process Automation for department’s email routing process. Successfully implemented specific workflow for average of 3000 emails/month to a department of 40 reviewers.
OCBC Young Bankers Program 2017 (Branch Banking - Service) Jun 2017 - Aug 2019
OCBC Bank SingaporeVarious Rotation in Consumer Financial Services
Customer Assurance (2.5months) – Completed monthly reporting on customers complains, including enhancement on complaint reporting and PDPA analysis.
Consumer AML Risk Management (4months) – Completed at least 40 periodic reviews per month. Completed planning and testing phase of paperless project transition.
Operational Risk Management and Compliance (2.5months) – Checking of consumer banking sales document for mis-selling in accordance with MAS Financial Advisers Act covering sales documents of 10 branches.
Branch Teller (6months) – Ranked top 10 teller across OCBC network for customer service satisfaction survey, ranked 1st for August and September 2018. Awarded Excellent Service Award (EXSA) Star Award.
Branch Service Officer (5months) – In charge of a team of 5 tellers. Support operations within branch including branch cash management of up to SGD 1.5million, account opening processes, customer service and complaint management.
Education
ICA Advanced Certificate in Governance, Risk Compliance (Risk Management) Aug 2019 - Dec 2019
International Compliance Training Academy (ICTA) SingaporeTop in Cohort
Bachelor of Business (Banking Finance) (Banking And Finance) Apr 2014 - May 2017
Nanyang Business School, Nanyang Technological University SingaporeOther Skills
Careers Ding Yang favourited
Ding Yang Chua's Skill Profile
Business Compliance Service manager @ OCBC Bank
When I was working at OCBC Bank (Sep 2019 - Present), I demonstrated the Process Automation skill when I was in charge of Robotic Process Automation for the department common mailbox. To tackle this challenge, I proactively engage both internal and external stakeholders to develop an effective and efficient workflow. As a result, I managed to improve efficiency Successfully implemented a robot to process 3000 emails / month with specific workflow catering to a department of 40 reviewers.
OCBC Young Bankers Program 2017 (Branch Banking - Service) @ OCBC Bank
When I was working at OCBC Bank (Jun 2017 - Aug 2019), I demonstrated the AML skill when I was responsible for Compliance risk of emerging market businesses. To improve the situation, I proactively took on every single cases a never give up spirit, taking whatever it takes to ensure each cases are considered carefully from both business and compliance perspective. As a result, I managed to achieve completed 590 cases arising from multiple dynamic triggers.
Q&A with Ding Yang Chua
What excites you about the field that you are in?
Understanding the working of various business and the perspective of criminals
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