Eugenia Ow
Non-alumni
Others
Summary
An experienced Human Resources Learning and Development Specialist and Business Partner with a demonstrated history of working in the Oil Energy, Electronics and Transportation industry. Prior to this, also has the experience in co-lead and setup of Contact Centre and Service Development Department.
Featured Skills
Work Experience
Singapore LD and HR Business Partner Oct 2012 - Present
Cameron (Singapore) Pte. Ltd Singapore• Support Singapore plants Learning and Development matters
• Conduct Learning Needs Analysis for Singapore plants
• Act as first point of contact for employees on employee relations issues and concerns
• Assist and support line managers on recruitment planning and interviews, processes, disciplinary matters, performance appraisals, etc.
• Conduct communication sessions and participates in union related meetings
• Support training related matters like work instructions, training needs analysis, pre and post evaluation forms
• Support Shop floor competency framework
• Dedicate face time to support employees through interaction and feedback
• Support employee engagement activities
• Screen and review employment applications and interview applicants
• Support training and HR audits
Cameron (Singapore) Pte Ltd – Human Resource Business Partner Apr 2018 – Jan 2023
• Act as first point of contact for employees on employee relations issues and concerns
• Assist and support line managers on recruitment planning and interviews, processes, disciplinary matters, performance appraisals, etc.
• Conduct communication sessions and participates in union related meetings
• Support training related matters like work instructions, training needs analysis, pre and post evaluation forms
• Support Shop floor competency framework
• Dedicate face time to support employees through interaction and feedback
• Support employee engagement activities
• Screen and review employment applications and interview applicants
• Support HR audits
Cameron (Singapore) Pte Ltd – Human Resource Training Specialist Oct 2012- Apr 2018
• Determines Company’s needs for training. This includes operational, first line supervisory, technical, management development, interpersonal skills and communication training.
• Plan and forecast activities and course demand, ensure the utilization of learning systems
• Track and reports program evaluations, program effectiveness, current and future competency skill gaps
• Coordinate engagement activities and team development
• Collaborate with related Product lines and regional headquarters on business needs
• Support and worked with Quality department on API and ISO audit
• Coordinate and delivers employee orientation and organizational related programs
• Identifies and participates in continuous improvement initiatives
• Coordinates induction of new recruits, follows progress and success of new hires through the first year of their career
• Coordinates and validates recruiting plans for both fresh outs and experienced professionals
• Manages recruiting progress and represents Company professionally at all recruiting activities such as career fairs, university visits and interviews
Senior HR Executive Sep 2010 - Sep 2012
Samsung Southeast Asia and Oceania Singapore• Responsible for all organizational development efforts by formulating and recommending directions, anticipating the training needs of organization, deploying and promoting training programs
• Encourage the growth and career development of staff through the talent development framework
• Identify training and development needs within organization through job analysis, appraisal schemes and regular consultation with business managers
• Administer post-course evaluation and set KPIs and countermeasures for future training and propose future L D directions
• Manage the training budget, subsidies, grants and claim applications (skills connect) to ensure cost effectiveness
• Prepare training reports for HQ
• Conduct an effective induction program for new hires
Executive Nov 2008 - Sep 2010
Sony Electronic Asia Pacific Singapore• Support Training activities in Asia Pacific region
• Maintain e-Learning portal for Asia Pacific region users
• Prepare monthly training reports
• Improvise training contents
• Liaise with external training vendors
Head, Service Development Section Feb 2003 - Aug 2008
TransitLink Pte. Ltd. Singapore• Oversee the section
• Identify training needs and prepare training materials
• Conduct Corporate Training on Customer Service Product Knowledge
• Prepare reports for management
• Handle Customer Feedback
Roster Planning Deployment
• Conduct Mystery Shopping
Senior Operations Supervisor for Contact Centre and Ticket Sales Office Feb 2003 – Feb 2006
Contact Centre Section
• Actively involved in the setting up of in-house Contact Centre (20 Seats)
• Prepare Contact Centre Tender documents and liaise closely with vendors to ensure fulfilment of tender specifications
• Oversee the daily operations in the Contact Centre
• Supervise 23 frontline staff
• Handle escalated customers’ feedback and investigate complaints
• Liaise with internal and external parties with regards to customers’ feedback and product related matters
• Manage manpower forecast and monitor staff absenteeism
• Conduct staff appraisals
• Conduct counselling sessions whenever necessary
• Prepare training materials and conduct training for Contact Centre agents
• Prepare statistical reports for monitoring of Contact Centre performance
Ticket Office Section
• Conduct product training to frontline staff, Supervisors and Officers
• Prepare training materials
• Handle customers’ feedback and to conduct investigations
• Prepare and update of rosters for frontline and Supervisors
• Monitor Staff absenteeism records
• Monitor staff discrepancy cases
• Manage uniform order for frontline staff
Assistant Engineer Jun 2000 - Feb 2003
Power Automation Singapore• Experience in SCADA drawings
• Perform Factory and Site Acceptance Testing
• Prepare technical training materials and references
• Conduct technical training to overseas and local clients
• Prepare Tender documents
• Project involvement includes Jurong Island (local), Tampines Wafer (local), Sabah Power Station (overseas) and Taiwan Power Company (overseas)
Education
Bachelor in Business, Diploma in Electrical Engineering (Business And Management) Feb 2005 - May 2007
La Trobe University AustraliaDIPLOMA IN ELECTRICAL ENGINEERING (Electrical Engineering) Jan 1997 - Jun 2000
Ngee Ann Polytechnic SingaporeOther Skills
Careers Eugenia favourited
Eugenia Ow's Skill Profile
Singapore LD and HR Business Partner @ Cameron (Singapore) Pte. Ltd
When I was working at Cameron (Singapore) Pte. Ltd (Oct 2012 - Present), I demonstrated the HR Business Partnering skill when I was responsible for supporting my stakeholders. To improve the situation, I proactively address gaps, support recruitment and employee engagement. As a result, I managed to strengthen the stakeholders bonding with their team and be more effective in team work..
Q&A with Eugenia Ow
What is the biggest challenge that you face in this field?
To change the employees mindset and beef up their current competencies to be effective at their current jobs.
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Describe a situation where you had an idea and needed to influence people around you to understand, and work together towards achieving the idea.
We have identified a gap at the shopfloor years back and last year I have assisted to implement Shopfloor Career Progression competency framework to address this gap.
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