Malcolm Chen
Non-alumni
Others
Summary
Malcolm is a Learning Solutionist with a diverse background in tourism management, digital marketing, corporate communication, and human resource, spanning over 15 years of experience. He was the Regional Head of Marketing for Furama Hotels International, and executed successfully public relations strategies before switching track to Human Resource Development.
He is a IHRP and SHRM Senior Certified Professional and Workforce Singapore Certified Career Advisor. As a Learning and Development professional and passionate Adult Educator, he is skilled in creating dynamic curricula, conducting immersive training programs. Malcolm has taught over 2,500 learners accumulating more than 4,000 hours of teaching experience with 35 different institutions across 5 countries.
In his free time, he volunteers for Singapore Prison Service and conducts communication workshops. He co-leads an animal welfare advocacy group that conducts public education through interactive games. And he creates social media videos with his cats @beegee.cats on TikTok and Instagram.
Featured Skills
Work Experience
Workforce development Consultant May 2023 - Present
Info-Tech Systems Integrators Pte Ltd SingaporeCollaborate with key stakeholders to identify learning needs, design learning strategies, and implement development programs aligned with industry development roadmap.
Lead the development of engaging and interactive training materials, including e-learning modules, instructor-led training, job aids, and multimedia content.
Provide top-quality training programs to accelerate working adults’ careers through accredited professional upskilling under Singapore Workforce Skills Qualifications (WSQ) framework.
Director Jan 2019 - May 2023
Solve Skills LLP SingaporeHeaded a boutique consultancy that focused on marketing and HR projects including Talent Acquisition, Onboarding, and Learning Development.
Multidisciplinary bilingual trainer with an average score of 5.47 out of 6. Specialised in adult education for digitalisation such as Digital Marketing, Content Strategy, Social Media Management, Mobile Video Creation, Meta Advertising, Email Marketing, branding on TikTok and LinkedIn, etc
Regional head of Marketing Jan 2018 - Jan 2019
Furama Hotels International SingaporeReporting to the Group Executive Director, I spearheaded digital transformation strategies and led a regional marketing team of 20 staff to build awareness, drive leads, improve yield and increase revenue through local promotions and regional marketing campaigns, O2O marketing, content marketing, reputation management, loyalty programme, mobile marketing, social media management, digital advertising (PPC, AdWords), and media/influencer relations.
Corporate Communications Manager May 2015 - 2017
MILLENNIUM COPTHORNE HOTELS LIMITED SingaporeAssistant Marketing Manager May 2014 - May 2015
Park Avenue Hospitality SingaporeSenior Marketing Executive Mar 2013 - 2014
Komars Group SingaporeWorking Holiday in New Zealand Nov 2012 - Feb 2013
Career break SingaporeEvents and Products Manager Jun 2010 - 2012
Singapore Flyer SingaporeIndustrial Relations Officer May 2008 - 2010
National Trades Union Congress SingaporeManagement Trainee Dec 2006 - May 2008
The Ritz-Carlton, Millenia Singapore SingaporeEducation
SHRM Senior Certified Professional (SHRM-SCP) (Human Resources) Jan 2024
Society for Human Resource Management (SHRM) United StatesThe SHRM Senior Certified Professional (SHRM-SCP) certification is for individuals whose work includes duties such as developing HR policies or procedures, overseeing the execution of integrated HR operations, directing an entire HR enterprise or leading the alignment of HR strategies to organizational goals.
Advanced Certified Industry Trainer (ACIT) (Education) Jan 2024
Institute of Technical Education (ITE) SingaporeThe ACIT is conferred to Industry Trainers who have successfully attained the 3 Train-the-Trainer modules and have shown proof of making use of the training to develop training programmes for their companies. The ACIT awardees are recognised as Industry Trainers of high calibre, who are able to individually develop and implement training systems in a holistic and integrated manner for their companies.
Certified Career Advisor (Human Resources) Jan 2024
Workforce Singapore SingaporeAdvanced Diploma in Human Resource Management (Human Resources) Jan 2023 - Jun 2023
Society for Human Resource Management (SHRM) SingaporeThe SHRM Advanced Diploma in HRM is offered to candidates who have completed 8 modules with a total 168 hours of lessons and obtained a 70% pass on an assessment for each module. The modules include: Strategic HR, HR Business Partnering, HR Analytics, Talent Management, Learning Development, Strategic Workforce Planning, Total Rewards, and Employee Engagement.
IHRP Senior Professional (IHRP-SP) (Human Resources) Oct 2023
Institute for Human Resource Professionals (IHRP) SingaporeAn IHRP-SP is a leader of a HR department/team of executive and managerial level or an individual contributor but with highly strategic job scope who works closely with business leaders in driving organization goals through strategic HR interventions and navigating through complex and ever-changing business needs. The IHRP-SP have at least 8 years of total relevant working experience in HR; of which at least 2 years of current and consistent strategic experience.
Diploma in Design and Development of Learning for Performance (Education) Aug 2021 - Sep 2024
Institute for Adult Learning SingaporeAdvanced Certificate in Training and Assessment (ACTA) (Education) Jul 2019 - Dec 2019
Institute for Adult Learning SingaporeBachelor Of Communication (Communication) Jan 2010 - Jan 2014
Singapore University of Social Sciences SingaporeDiploma in Tourism Management (Tourism And Hospitality Management) Jan 2001 - Jan 2004
Temasek Polytechnic SingaporeOther Skills
Careers Malcolm favourited
Malcolm Chen's Skill Profile
Workforce development Consultant @ Info-Tech Systems Integrators Pte Ltd
When I was working at Info-Tech Systems Integrators Pte Ltd (May 2023 - Present), I demonstrated the Training and Development skill when I was responsible for course development. To tackle this challenge, I proactively consult with stakeholders. As a result, I managed to complete my instructional design project.
Q&A with Malcolm Chen
How would you describe your career in one sentence?
A marketing turns training professional with industry experience in hospitality, retail, and technology.
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What would you bring to a team if you join them?
What is the biggest challenge that you face in this field?
Helping others to see their blind spots and encouraging continuous learning.
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What did you do to make yourself marketable?
I am very active on social media especially Linkedin as well as networking activities such as giving talks or volunteering at organisations.
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What are your interests and in what way does this career satisfy your interests?
I want to make an impact in the society and that is through improving the lives of others. My current role as a Training and Development specialist allows me to upskilling individually professional for better career advancement.
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What are some mistakes that you have made in your career? How did you deal with it and what have you learned from them?
Not understanding that there are differences in opinions. Sometimes, our colleagues are not trying to make our job difficult but their roles require them to see a different perspectives from us.
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What do you like least about your work?
Unfortunately, my current workplace is very traditional about the working hours and work location. I need to clock in by 9am every morning and there isnt any flexi work arrangement. Having said that, I usually leave work on time at 6pm. Plus, we have an awesome pantry, staff recreation area, and monthly celebrations.
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What achievements in your career are you most proud of?
- Achieved more than half a million in sales when I was doing corporate sales selling mooncakes from a 5-star hotel
- Charged an employer in labour court as an Industrial Relations Officer and won the retrenchment benefits for my union members
- Led a regional team within Southeast Asia and managed their performance and employee engagement
- Being a master trainer at a relatively young age and designing practical courses and relevant training
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What are some mistakes that you have made in your career? How did you deal with it and what have you learned from them?
I believe that mistakes are just lessons to be learnt. In my early career, I had changed 10 jobs over 3 years. I was labelled a job hopper by peers and employers. Fast forward to present, my diverse work experience has helped me to connect with people from all walks of life, which is useful, cos as a corporate trainer I came across many different profiles of learners from various industries and roles.
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What are your interests and in what way does this career satisfy your interests?
After working in marketing for close to 10 years, I realised that I found satisfaction and I coached and mentor my team members. I have a sense of fulfillment when I was able to bring the team from different geographical locations closer together and when I witnessed the growth of the individuals.
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