Sales & Marketing Associate (Part Time) Jan 2016 - May 2016

- Answered customers' general enquiries on I.T products
- Took on a proactive approach to assist customer to find suitable products
- Provided post-sales technical assistance to customers, support in up-keeping of store operations
- Reported customer suggestions to supervisors on a daily basis
- Designed marketing campaigns for sales promotions
- Updated store items' price lists on a daily basis
- Facilitated membership promotions & customers' in-store online purchase experience (ie. Hachitech)
- Assisted in stock take/tally duties on a regular basis

Summer Intern, Group Quality & Service Excellence May 2015 - Jul 2015

- Conducted process mappings using iGrafx software to document streamlined processes for cost reduction follow-ups and revisions
- Supported benchmarking projects through market and innovation research: consolidation of best practices across both financial and non-financial institutions (Research focus: Retail Banking, SME Banking, Private Banking and Wealth Management)
- Assisted in data entry and charting for analysis purposes and documentation
- Participated in mystery shopping projects: Conduct surprise checks on branches to evaluate service standards among the frontline employees
- Presented 2 decks of presentation slides (to the upper management) on own findings on Digital Innovations relating to the banking industry

Sales & Operations Executive May 2013 - Jul 2013

- Assisted to design basic marketing campaigns for in-store promotions
- Achieved KPIs set through personal selling (Gross profit criterion)
- Provided exemplary post-sales technical assistance with up-to-date information
- Performed crowd management for major events (Opening of store, media coverage, etc)
- Assisted in inventory management, including for stock tally and order placing
- Upkept store operations: Housekeeping, shelving, product replenishment

General Paper Tutor Dec 2012 - Nov 2013

- Taught 2 students in the subject of General Paper
- Areas of teaching include: Paper 1 (Essay-Writing: Span across 20 topics) and Paper 2 (Comprehension Answering Techniques, Application Questions)
- Provided them with up-to-date noteworthy global and local affairs relating to subject, and personal notes crafted and tailored to them for acing the subject
- Honed skills in teaching, coaching and communication

Frontline Customer Service Consultant Dec 2012 - May 2013

- Led a team of 4 information counter staffs
-Received several compliments from customers in view of excellent service during this short stint
- Appointed the role of a mentor to guide new staffs
- Provided quality assistance for general, billing and product pricing issues
- Resolved customers' technical issues with latest I.T information
- Achieved customer retention targets by offering attractive packages to the best of their interest
- Liaised intraorganisationally to expedite customers' urgent requests
- Followed up on outstanding cases and perform call back to customers if necessary

Neighbourhood Police Centre Officer (NPCO) Feb 2011 - Dec 2012

- Delivered quality service standards in front desk duties (Recorded statements, lodge written reports, give advice to complainants for follow-up)
- Took on a calm, exemplary approach towards front-line duties (Attended urgent and non-urgent police cases, conducted on-scene investigations/crowd control, performed proactive patrols to deter and detect criminal activities, performed escort duties, and effected several arrests on criminals)
- Deployed frequently in large-scale events that required security managements

Bachelor of Business (Marketing), Strategy & Management Track (Hons) Aug 2013 - Jul 2016

A Level Science Stream, 4 H2s Feb 2009 - Dec 2010